Facility Dispatcher

Komatsu is the 2nd largest worldwide manufacturer of construction, mining  and utility equipment, and also delivers forest machines and logistics. 

Currently there are almost 300 people working at the Komatsu Europe Headquarters and Parts distribution center in Vilvoorde (Belgium): technical experts, sales profiles, logistic and administrative staff, etc. These people come from wide-ranging backgrounds and jobs, and share common characteristics such as perseverance, commitment, analytical skills, efficiency and trustworthiness: the very image of Komatsu machines.

Facility Dispatcher 

Areas of responsibility:

The facility team is responsible to ensure a healthy, safe and cost effective working environment by maintaining and upgrading the assets (building infrastructure and equipment) located at Vilvoorde.

To achieve this goal the facility team is divided in sub area’s:

  • soft facilities 
  • hard facilities (building infrastructure and equipment)
  • projects

As Dispatcher hard facilities you will respond to incoming maintenance/repair calls related to buildings, installations & work-environments. You analyze these requests based on your knowledge and experience, collect more relevant information if necessary, and ensure that the right repair service (internal or external) is planned. 
The Dispatcher hard facilities ensures that the internal clients’ facility needs are registered in the FMIS (Facility Management Information System, Ultimo).
As Dispatcher of the various tasks within the hard facilities, you will monitor the follow-up and provide feedback to the requestors.  You will do this in compliance with the company’s policies, procedures, the respective budgets and the applicable laws and regulations.   You will check the contractors’ and suppliers’ delivery notes/ work orders & invoices in the accounting system ISP.You provide assistance with practical services and participate in the general administrative simplification.

Daily communication: 

  • Registration, dispatching and follow-up of the requests in the various facility domains
  • Interface with Komatsu employees, contractors and suppliers
  • Administrative translation of executed tasks and goods delivered

Practical arrangements: 

  • Organization of central point of contact 
  • Registration, planning, monitoring and feedback of service requests
  • Administrative control of different documents
  • Diversified services and planning
  • Back-up administrator hard facilities

Administration support:  

  • Organization of central point of contact of hard facilities
  • Registration, planning and feedback of service requests
  • Planning of repairs, different service requests
  • Administrative control of different documents
  • Diversified services and planning: 
  • Providing work permits and other internal documents in compliance with companies policies and procedures

Initiate and implement of continuous improvement projects: 

  • Organization facility services, administrative simplification


  • Bachelor degree facility management or a technical certificate with  work experience in facility management / building techniques
  • 1-3 years in similar/comparable position. (facilities, project management, real estate)
  • MS Office Tools
  • Driving permit B
  • Driving permit forklift and high worker is a plus
  • ability to work independently; clear, friendly communication; ability to filter, to plan, to organize, target oriented. 
  • Need to able to stay organized while multi-tasking and work well in a fast-paced environment, service minded approach, team player hands on, initiative taker; value creation driven; structural approach; loyal; discrete; accurate, safety minded.
  • Dutch, English, French 

What Komatsu has to offer

An employment contract (indefinite period) with an attractive salary package and other benefits (meal vouchers, group - and hospitalization insurance, all available gift vouchers (eco, sports & culture, ...), variable remuneration, flexible working hours, fringe free days, training opportunities, company canteen).

Are you the professional we are looking for? 

If so, please send your CV and supporting letter to jobs.be@komatsu.eu to the attention of Evelien Vanderstappen, HR Talent Coordinator