Regional Manager Service

Currently there are almost 300 people working at the Komatsu Europe Headquarters and Parts distribution center in Vilvoorde (Belgium): technical experts, sales profiles, logistic and administrative staff, etc. These people come from wide-ranging backgrounds and jobs, and share common characteristics such as perseverance, commitment, analytical skills, efficiency and trustworthiness: the very image of Komatsu machines.

Regional Manager Service

As a Regional Manager Service you maintain efficient communication procedures with distributors and quality assurance departments of each Komatsu plant. You organize periodic service meetings with Distributors and progress to closure all actions concerning technical, commercial topics and KPI’s. By visiting customers to resolve technical and commercial issues, you will also promote new product features and service tools.

On top you will answer Technical Service Information (TSI) requests from distributors and raise Emergency Technical Service Information (ETSI) to Plants where further investigation is required. You will judge policy warranty claims for Distributors and participate in Distributor audits.

You provide on-site product training and develop the use of Komatsu ICT service tools, such as Komtrax. 

The candidate we are looking for:

  • Holds an engineering degree and has at least 5 years of experience in a technical support position (repairing and troubleshooting on preferably construction machines)
  • Makes prompt, clear decisions which may involve tough choices or considered risks while taking responsibility for actions, projects and people
  • Demonstrates interest and understanding of others while also listening, consulting others and communicating proactively
  • Sets high standards for quality and quantity while working in a systematic, methodical and orderly way
  • Is willing to travel extensively
  • Language skills: English is a must, other languages (French) are a definite asset

Are you the professional we are looking for? 
If so, please send your CV and supporting letter to to the attention of Evi Reynaert – HR Talent Manager.