Senior Regional Manager Service

Komatsu is the 2nd largest worldwide manufacturer of construction, mining and utility equipment, and also delivers forest machines and logistics.

Working at Komatsu means being part of an international company which is celebrating its 100th anniversary this year. Amongst competitors Komatsu is known to be the most innovative company in the industry.

At this moment we are looking for a Senior Regional Manager Service.

Senior Regional Manager Service

Responsibilities

  • Maintain efficient communication procedures with distributors and quality assurance departments of each plant, with one face to the customer
  • Organize periodic service meetings with DB’s and progress to closure all actions concerning technical commercial and KPI’s. Visit customers to resolve technical and commercial issues, also promote new product features and service tools
  • Promote machine and parts sales during JoiFUL meetings with customers, progressing activity using Joint Follow Up Log with timely closure of actions to achieve customer satisfaction
  • Answer Technical Service Information (TSI) requests from distributors and raise Emergency Technical Service Information (ETSI) to Plants where investigation is required. Respond to SIR, e-mail and telephone requests for DB Support
  • Identify potential Juhin and support activity to achieve speedy resolution
  • Judge policy warranty claims for DB’s and participate in DB audits
  • Support SOK activity and drive DB improvement activity
  • Provide training and develop the use of Komatsu ICT service tools, such as Komtrax.
  • Provide on-site product training

Requirements

  • University degree in Engineering discipline or similar through experience
  • 4 years repairing and troubleshooting on construction machines
  • Customer relations & communication skills, Analytical & technical insight
  • Language skills: English (other languages German, French, Italian, Spanish are an asset)
  • Driving license

Our offer

An employment contract (indefinite period) with an attractive salary package and other benefits (meal vouchers, group - and hospitalization insurance),…

We support a work environment with opportunities for challenge and development. Therefore, we offer training opportunities to all colleagues who wish to advance their personal and professional growth.

We have flexible working hours and working from home is part of our work culture.

Are you the professional we are looking for?

If so, please send your CV and cover letter to jobs.be@komatsu.eu to the attention of Evelien Vanderstappen