Service Coordinator

Komatsu is the 2nd largest worldwide manufacturer of construction, mining and utility equipment, and also delivers forest machines and logistics. 

Currently there are almost 300 people working at the Komatsu Europe Headquarters and Parts distribution center in Vilvoorde (Belgium): technical experts, sales profiles, logistic and administrative staff, etc. These people come from wide-ranging backgrounds and jobs, and share common characteristics such as perseverance, commitment, analytical skills, efficiency and trustworthiness: the very image of Komatsu machines.

Service Coordinator

Responsibilities

As Service Coordinator, you are the go-to person for our distributors, plant users and Regional Service Managers. You are the key user of the internal ticketing system which means that you make sure the user database is up-to-date and that you tackle the incoming requests.

Warranty Claims

  • You investigate, analyze and process warranty claims
  • You draw up improvement plans, taking into account the requests/claims from users
  • You implement those improvement plans in collaboration with the IT department and the plants users.

Coordination Policy Parts Requests 

  • You manage policy parts requests from distributors. This means you organize interventions and ensure the order and invoicing process is under control
  • You keep an eye on the delivery schedule and communicate accordingly
  • Material Creation Coordinator 
  • You make sure manuals of the machines are digitally available with an attractive and user-friendly layout.

Profile Requirements:

  • Bachelor/Master Degree or equivalent by experience
  • Communication / negotiation / presentation skills
  • Good knowledge of MS Office products (Word; Excel; PowerPoint)
  • Good English language skills. Dutch, French & German language skills are an asset

What Komatsu has to offer

  • Extensive product training
  • Training opportunities
  • Competitive Salary package (meal vouchers, group - and hospitalization insurance, variable remuneration)
  • Flexible working hours and possibility to work from home

Are you the professional we are looking for? 

If so, please send your CV and cover letter to jobs.be@komatsu.eu to the attention of Evelien Vanderstappen