Total Cost of Ownership (TCO) is an increasingly common purchasing approach among our customers. They now consider not only purchase costs (max. 15 to 20% of total costs ), but also all future costs that machine ownership entails, such as spare parts, maintenance and repair costs, tyres and wear parts, uptime, personnel, interest rate, depreciation, insurance, taxes… and fuel consumption.
Komatsu gives customers “bottom line tactics” to improve their productivity and efficiency by providing recommendations for individual machines or a whole fleet: estimates for ownership and operation , tailor-made financial solutions, operator and telematics-based insights and more. We offer all these propositions for customized value to all types of companies, no matter their size. Each company’s needs are unique, and our solutions are as well.
Offering tailor-made financial solutions put Komatsu and our distributors in a unique position compared to an outside lender, to better understand customers’ opportunities and the cash flow challenges they face. We are driven by a customer-oriented approach: this includes getting out in the field and meeting directly with dealers and customers to understand how we can better serve their financial needs. That contact has helped us develop a lot of great programs that are different from the typical marketplace offer.